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Answering your Customer Service Call Centre requirements

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Specialising in Sales and Marketing recruitment

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Driving customer engagement using market research

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Mystery Shopping, the ultimate undercover shopper guide

A mystery shopper anonymously evaluates a shopping or service experience either in person, online, or over the phone. We have written a lot...

How Product Demonstrations Can Impact Your Bottom Line

Great advertising, quality content, standout packaging, engaging social media, and enticing promotions will successfully drive awareness and brand values; however product demonstrations deliver...

The feel good factor of improving customer service.

Delivering excellent customer experience is something we are passionate about at FMI, and rightly so, as it is predicted to become more important...

What is more important than Sales Skills?

It’s only natural to want to want to read a quick list of the top ten sales skills needed to be an excellent...

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