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The Secret of a good Mystery Shopper

The objective of a mystery shopping campaign is to get an unbiased yet structured analysis of various customer service metrics across your business,...

Tips for changing your career

Over the course of our lifetime it is not uncommon for people to change careers several times. The reasons for change are varied...

Why all employees need to know how to sell

In a competitive business market with multiple customer touch points, having all employees feeling empowered to sell will increase sales, create security, opportunity...

4 Pillars to develop your Retention Strategy

We all know that retaining a client is less expensive than acquiring a new client. Yet, when it comes to increasing revenue, so...

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