Best People.
Best Service.
Best Fit.
For your brand. Always.
Every time.
We get it.
Best People.
Best Service.
Best Fit.
For your brand. Always.
Every time.
We get it.
About Us
Our core service offerings are focused around 6 key pillars –
- Auditing and Insights
- Merchandising & Sampling
- Field Sales & Distribution
- Brand & National Account Management
- Direct Sales and Events
- Customer Contact Centre
Within our Customer Contact Centre, our core service offerings include customer service and support; outbound sales; inbound sales; customer retention; cancellation; order queries and adjustments; quality and processing; and webchat admin/back-office support.
We are experts in managing Field Sales teams for consumer brands across the Island of Ireland and with a 650 strong field force we can offer full time or flexible field teams to meet our client demands.
The Brand and National Account Management and Distribution sector integrates seamlessly with our Field Management teams enabling us to deliver a comprehensive end-to-end solution for brands. This supports covers all aspects of your brand’s journey from factory to shelf.
We value our client partnerships immensely and strive to deliver a first-class service and our goal has always been to ensure the customer remains at the center of everything we do.
About Us
Our core service offerings are focused around 6 key pillars –
- Auditing and Insights
- Merchandising & Sampling
- Field Sales & Distribution
- Brand & National Account Management
- Direct Sales and Events
- Customer Contact Centre
Within our Customer Contact Centre, our core service offerings include customer service and support; outbound sales; inbound sales; customer retention; cancellation; order queries and adjustments; quality and processing; and webchat admin/back-office support.
We are experts in managing Field Sales teams for consumer brands across the Island of Ireland and with a 650 strong field force we can offer full time or flexible field teams to meet our client demands.
The Brand and National Account Management and Distribution sector integrates seamlessly with our Field Management teams enabling us to deliver a comprehensive end-to-end solution for brands. This supports covers all aspects of your brand’s journey from factory to shelf.
We value our client partnerships immensely and strive to deliver a first-class service and our goal has always been to ensure the customer remains at the center of everything we do.
Memberships & Awards
Our Clients & Experience
Our Clients & Experience
What’s New
September 12, 2023
In the world of fine spirits, Ireland has long held a prestigious place on the map. Among the prominent players in this realm is Hi-Spirits...
September 6, 2023
In the ever-evolving landscape of the beverage industry, Heineken Ireland found itself facing a complex challenge: the management of glassware and drip mat distribution across...
August 28, 2023
We are delighted to announce that FMI CX Hub has secured an important account win to provide comprehensive customer support services to Bus Éireann for...
What’s New
September 12, 2023
In the world of fine spirits, Ireland has long held a prestigious place on the map. Among the prominent players in this realm is Hi-Spirits...
CONTACT US
We would love to hear from you, please fill out the form below to get in touch. Where you can also sign up to our newsletter for all the latest FMI updates.
Get Updates
We would love to hear from you, please fill out the form below to get in touch. Where you can also sign up to our newsletter for all the latest FMI updates.
