Blog & News

Blog & News

Is price a sustainable sales strategy?

As we hurtle towards Black Friday and all the chaos that ensues, it is worth reflecting on the power of price and its...

The role of Whats App in Customer Care.

Who does not like receiving a Whats App message? We have family groups and friend groups, groups for baby showers, groups for birthdays,...

The Evolution of POS and why it’s here to stay.

The term “Point of sale” is defined as the place at which a retail transaction is carried out. The first POS cash register...

Thinking Beyond In-store

The boundaries of retail are shifting and the traditional parameters no longer apply. In-store now presents the dichotomy of both the physical presence...

The Secret of a good Mystery Shopper

The objective of a mystery shopping campaign is to get an unbiased yet structured analysis of various customer service metrics across your business,...

Tips for changing your career

Over the course of our lifetime it is not uncommon for people to change careers several times. The reasons for change are varied...

Why all employees need to know how to sell

In a competitive business market with multiple customer touch points, having all employees feeling empowered to sell will increase sales, create security, opportunity...

4 Pillars to develop your Retention Strategy

We all know that retaining a client is less expensive than acquiring a new client. Yet, when it comes to increasing revenue, so...

5 Tips on How to Create “Aha Moments” With  Your Visual Merchandising

Have you ever walked into a shop and been hit with an “aha” moment as you take it all in? If so, you...

Case Study : Mystery Shopping

Making a Case for Mystery Shopping It’s human nature to want to read reviews, consult and assess how others have performed before deciding...

The Rising Trend of Showrooming

Showrooming is not new It’s the retail model used in the automotive industry and for the sale of large product items like furniture ...

A demand for Quality Control

In business today, there is no room for mediocrity. Quality of customer experience has become the market differentiator in industries where products are...

Customer Service – A Case Study

As brands aim to build engagement with customers throughout an increasingly fragmented customer journey, customer support plays a pivotal role in enhancing the...

Achieving greater collaboration

Sales can be very individual, the competitive, performance based aspect of the role can foster a very singular mentality. While the power of...

A Day in the Life of a Merchandising Manager

A substantial part of FMI’s business is running large scale merchandising campaigns for brands such as Glanbia, Greenfield Eggs and Barry’s Tea to...

How can you minimise the Gender Pay Gap?

When the topic of the gender pay gap dominates the headlines, it is always disappointing to learn about the discrepancy in pay between...