Services

Customer Service Call Centre

Customer Service Call Centre

Customer service is no longer a luxury that only large retail brands offer, consumers expect it from every brand and retailer. In the fast-paced, connected society, customer service is not just a prerequisite for business, but it also needs to be personal and to resolve consumer issues on first contact, via whichever channel they choose to communicate.

FMI offers world class customer service support for our clients, and we have just invested in our Customer Service Support Centre which has been designed to incorporate cutting edge technology. This allows for a full Omni-channel customer service offering that covers:

  • Phone (Inbound & Outbound)
  • Email
  • Webchat
  • Social Media
  • Fax/Post

We understand that customers want to engage via the channel that best suits them, and therefore we offer flexible live solutions to allow for quick and effective customer interaction so that queries are resolved on first contact. We also offer an overflow capability, where clients can avail of FMI’s expertise at peak times, while ensuring seamless customer interaction.

We also specialise in targeted outbound campaigns that place trained sales people directly in contact with decision makers which ensures that we deliver a return on investment for our client partners.

If you are looking for a team to talk on your behalf, talk to the experts in customer service today – we pride ourselves in building relationships, providing invaluable insights & delivering results in a cost effective, timely manner.

Speak to Gavin at gavin.spencer@fmi.ie today to learn more about how you can take advantage of having a contact centre solution without the headache of recruitment, training and overall cost of having a customer service support centre in- house.

Clients availing of our customer service support centre include: