FMI provide a multitude of business services, and sometimes we are fortunate enough to find individuals who are able to seamlessly pivot, adapt and grow...

Given the current pandemic, Contact Centres have become a central component in companies’ operations, as it is the main area of communication between the companies...

There is a lot about our own business that we have learnt in the last month. One of the key revelations about this period is...

As the saying goes: there is no pleasing everyone. And no matter how well thought out your brand strategy is and the customer touchpoints are,...

The pace and complexity of customer service is heightened by a myriad of factors such as competitive and financial pressures and consumers’ expectations for swift...

Delivering excellent customer experience is something we are passionate about at FMI, and rightly so, as it is predicted to become more important than both...