Customer Contact Centre
June 19, 2024
In an era marked by rapid digital transformation and the advent of artificial intelligence, the future of customer support and sales is here. Many businesses,...
August 28, 2023
We are delighted to announce that FMI Customer Contact Centre has secured an important account win to provide comprehensive customer support services to Bus Éireann...
July 20, 2021
In a society where data has become the currency of the future, the much-skirted subject of compliance is only going to become more crucial. Compliance...
May 26, 2021
Ethics is a word that tends to be associated with the finance sector to ensure appropriate business practices around controversial subjects, including corporate governance and...
September 30, 2020
Customer experience is rapidly becoming the differentiator between which brands customers choose to use. This is a growing trend and, with increased competition in the...
June 17, 2020
Access to data and analytics as a form of reporting is no longer exclusive to large corporations with deep pockets. Data can come from a...
June 19, 2024
In an era marked by rapid digital transformation and the advent of artificial intelligence, the future of customer support and sales is here. Many businesses,...
August 28, 2023
We are delighted to announce that FMI Customer Contact Centre has secured an important account win to provide comprehensive customer support services to Bus Éireann...
July 20, 2021
In a society where data has become the currency of the future, the much-skirted subject of compliance is only going to become more crucial. Compliance...
May 26, 2021
Ethics is a word that tends to be associated with the finance sector to ensure appropriate business practices around controversial subjects, including corporate governance and...
September 30, 2020
Customer experience is rapidly becoming the differentiator between which brands customers choose to use. This is a growing trend and, with increased competition in the...
June 17, 2020
Access to data and analytics as a form of reporting is no longer exclusive to large corporations with deep pockets. Data can come from a...
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We would love to hear from you, please fill out the form below to get in touch. Where you can also sign up to our newsletter for all the latest FMI updates.