We are delighted to announce that FMI CX Hub has secured an important account win to provide comprehensive customer support services to Bus Éireann for...

In a society where data has become the currency of the future, the much-skirted subject of compliance is only going to become more crucial. Compliance...

Ethics is a word that tends to be associated with the finance sector to ensure appropriate business practices around controversial subjects, including corporate governance and...

Customer experience is rapidly becoming the differentiator between which brands customers choose to use. This is a growing trend and, with increased competition in the...

Access to data and analytics as a form of reporting is no longer exclusive to large corporations with deep pockets. Data can come from a...

FMI provide a multitude of business services, and sometimes we are fortunate enough to find individuals who are able to seamlessly pivot, adapt and grow...