The request for customer feedback from brands can be found everywhere; from in-store to online and on social media. While customer service centers are set...

As the world continues to progress into the data-driven age, customers are increasingly time poor and as such, they relentlessly pursue tools that provide instant...

At FMI we understand the value of effective and consistent customer support. Our customer support service centre is geared to provide brands with the most...

In a highly competitive market where brands are continuously competing for customer loyalty, the role of customer support call centers gains increasing prominence, and the...