September 12, 2025
In a highly competitive market where brands are continuously competing for customer loyalty, the role of customer contact centre service gains increasing prominence, and the...
March 22, 2018
When the topic of the gender pay gap dominates the headlines, it is always disappointing to learn about the discrepancy in pay between men and...
February 5, 2018
The lure of the well versed phrase “it is cheaper to retain a customer than to acquire a new customer”, implies a fixed correlation between...
January 29, 2018
The new job resolution The New Year starts with such promise, 365 days that have the unlimited potential to be filled with new and exciting...
January 17, 2018
Ten years ago, retail Private Labels were typically regarded as products of a lesser quality, offered at a reduced rate. Ten years on, the stigma...
December 19, 2017
This article was going to be titled “Online versus Offline – the war on retail sales ” but it felt like the fat had been...
December 13, 2017
Growth is always associated with thinking bigger. Growing customers, growing geographical locations and developing new and extensive product ranges. While the objective of growth is...
What’s New
March 22, 2018
When the topic of the gender pay gap dominates the headlines, it is always disappointing to learn about the discrepancy in pay between men and...
February 5, 2018
The lure of the well versed phrase “it is cheaper to retain a customer than to acquire a new customer”, implies a fixed correlation between...
January 29, 2018
The new job resolution The New Year starts with such promise, 365 days that have the unlimited potential to be filled with new and exciting...
January 17, 2018
Ten years ago, retail Private Labels were typically regarded as products of a lesser quality, offered at a reduced rate. Ten years on, the stigma...
December 19, 2017
This article was going to be titled “Online versus Offline – the war on retail sales ” but it felt like the fat had been...
December 13, 2017
Growth is always associated with thinking bigger. Growing customers, growing geographical locations and developing new and extensive product ranges. While the objective of growth is...
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