In a competitive business market with multiple customer touch points, having all employees feeling empowered to sell will increase sales, create security, opportunity and stability...

Working in a fast paced, results focused sales organisation can be extremely challenging and it’s up to sales managers to manage, motivate and train their...

We all know that retaining a client is less expensive than acquiring a new client. Yet, when it comes to increasing revenue, so many businesses...

Life is a series of negotiations. We start practicing our negotiation skills from early childhood and spend most of our days negotiating for something or...

Delivering excellent customer experience is something we are passionate about at FMI, and rightly so, as it is predicted to become more important than both...

The process of recruiting can be time consuming and frustrating. While the business case for outsourcing recruitment is well documented, equally, it is not uncommon...