Ethics is a word that tends to be associated with the finance sector to ensure appropriate business practices around controversial subjects, including corporate governance and...

The request for customer feedback from brands can be found everywhere; from in-store to online and on social media. While customer service centres are set...

Who does not like receiving a Whatsapp message? We have family groups and friend groups, groups for baby showers, groups for birthdays, sport teams and...

As the saying goes: there is no pleasing everyone. And no matter how well thought out your brand strategy is and the customer touchpoints are,...

At FMI we understand the value of effective and consistent customer support. Our customer support service centre is geared to provide brands with the most...

As the world continues to progress into the data-driven age, customers are increasingly time poor and as such, they relentlessly pursue tools that provide instant...