I have recently been thinking about customer service skills. I know it’s not exactly up there with questions about life, the universe and the value...

Who does not like receiving a Whatsapp message? We have family groups and friend groups, groups for baby showers, groups for birthdays, sport teams and...

We all know that retaining a client is less expensive than acquiring a new client. Yet, when it comes to increasing revenue, so many businesses...

In business today, there is no room for mediocrity. Quality of customer experience has become the market differentiator in industries where products are very similar...

As brands aim to build engagement with customers throughout an increasingly fragmented customer journey, customer support plays a pivotal role in enhancing the customer experience...

This article was going to be titled “Online versus Offline – the war on retail sales ” but it felt like the fat had been...